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CUSTOMER SERVICE INFO

SHIPPING TERMS: Each piece of jewelry is handcrafted to order. Please kindly allow up to 10 business days from the date of purchase for orders to be handcrafted and shipped. 

USA SHIPPING: US packages are shipped via USPS Priority Mail and include Tracking and Delivery Confirmation. If you would like to add insurance, please contact aloha@kamerahawaii.com.

INTERNATIONAL SHIPPING: Kamera Hawaii offers International Shipping via USPS Priority Mail for $25 USD.

LOST ITEMS: Kamera Hawaii is not responsible for items lost in the mail. NOTE: Our customers have yet to experience any lost parcels.

PAYMENT OPTIONS: Kamera Hawaii accepts all major credit cards: VISA, MASTER, DISCOVER, AMEX. 

POLICY: Kamera Hawaii is handcrafted to order; therefore we do not accept Returns or Exchanges. If there is a problem with your purchase when you receive it, please contact us immediately at: aloha@kamerahawaii.com. All sales final on SALE items. Shipping fees are non-refundable.

REPAIRS:  If found to be a craftsmanship defect, Kamera Hawaii will repair 14kt Gold-fill and Sterling Silver jewelry purchased through our website within 6 months of purchase. Repair fees are based on the complexity of repair and materials utilized. We DO NOT offer repairs on Gold-plated jewelry, only on genuine metals (gold, goldfill, and silver). Jewelry purchased at any of Kamera’s exclusive retailers must be returned to store and is subject to their store return/repair policy. Please handle your jewelry with care.

MATERIAL

14KT GOLD: 14kt gold jewelry is made with solid, genuine gold. Will not tarnish. A non-scratch micro-abrasive cloth can be used to clean and maintain shine.

GOLD-FILLED: 14kt Goldfill jewelry is made with layers of genuine 14kt gold bonded with heat to a base metal core. 14kt Goldfill jewelry has the same appearance as pure gold and will not tarnish. A non-scratch micro-abrasive cloth can be used to clean and maintain shine.

Vermeil: Vermeil is Sterling Silver dipped in genuine 14kt gold. Kamera Hawaii dips our vermeil jewelry twice to ensure quality (double the standard requirement).  Although vermeil will NOT tarnish, the layers of gold can wear off over time exposing a sterling silver core, thus it is suggested to avoid water exposure to preserve gold.

GOLD-PLATED: Gold plate is the most affordable of gold tone jewelry because it is the least quality. Gold-plated jewelry is NOT made with any content of real gold. Gold-plated jewelry is made with a generic base metal that is coated with a thin layer of gold paint. Gold-plated jewelry will tarnish overtime when exposed to natural elements. Avoid exposing to water. You cannot restore gold-plated jewelry once it tarnishes.

STERLING SILVER: Sterling silver jewelry is made with genuine silver. Sterling silver will not tarnish to a rust, but may be cleaned with a non-scratch micro-abrasive cloth to maintain shine.

SHELLS AND STONES: Shells and stones are natural entities; therefore no two pieces are exactly the same in size, shape and color.

NOTE: The prices of gold, gold-filled, vermeil and silver jewelry are based on the current market value of precious metals and subject to change.